Hey there! Ever had one of those moments where you just wanted to chat with someone real about a product? That’s exactly why we’re here. At Soletrek, we don’t just sell gear—we build relationships. Fun fact: our founder still replies to every third email personally. No bots, no scripts—just real conversations.
Whether you’ve got a burning question or just want to share your latest adventure story (we’re all ears!), here’s how to reach us:
Prefer typing? Our live chat pops up in the corner during business hours. And if you’re the form-filling type, scroll down—we’ve got you covered.
Remember that time we redesigned our best-selling backpack based on a customer’s coffee-stain complaint? True story. Your feedback doesn’t just sit in an inbox—it shapes what we do. Got an idea? A gripe? A "why don’t you…"? Tell us. We might just send you a prototype to test.
P.S. If you’re reaching out about an order, include your order #—it helps us pull up details faster than you can say "tracking number"!
Can’t find what you need? Drop us a line below. (Pro tip: Weekend messages get answered too—we’re kinda obsessed with customer service.)
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Last thing—if you ever feel like we missed the mark, email me directly at [email protected]. I read every single one. – The Soletrek Team
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